REFUND & RETURN POLICY
By purchasing our products or booking our services, you agree to this policy.
1. E-Commerce Returns (Physical Products)
1.1 Eligibility for Returns
You may request a return if:
The item was delivered damaged or defective
The wrong item was delivered
The item is unused and in its original packaging
The return request is made within [7–14 days] of delivery
Items must be in resellable condition.
1.2 Non-Returnable Items
The following items are not eligible for return:
Used or damaged items (not caused by delivery)
Clearance or discounted items
Perishable goods
Customized or special-order items
1.3 Return Process
To initiate a return:
Contact us at: returns@ampmorsherry.com
Provide your order number and reason for return
Wait for return approval instructions
Returns sent without prior approval may not be accepted.
1.4 Refund Processing (Products)
Approved refunds will be processed within [5–10 business days]
Refunds will be issued to the original payment method
Shipping fees are non-refundable unless the error was ours
2. Hotel Booking Refunds & Cancellations
2.1 Cancellation Policy
Hotel bookings may be cancelled:
Free of charge if cancelled at least [48–72 hours] before check-in (if applicable)
Late cancellations may attract a cancellation fee
No-shows may be non-refundable
Specific cancellation terms may vary depending on the accommodation provider.
2.2 Refund Timeline
Approved refunds will be processed within [7–14 business days], depending on payment provider processing times.
3. Real Estate Service Fees
Consultation fees are non-refundable once service has been rendered.
Commission payments are non-refundable once a transaction is successfully completed.
Reservation deposits may be subject to separate agreements between parties.
All property transactions are governed by individual contractual agreements.
4. Logistics & Haulage Services
4.1 Booking Cancellation
Cancellations made at least 24 hours before scheduled pickup may qualify for a partial or full refund.
Same-day cancellations may attract a service charge.
4.2 Service Issues
If goods are damaged due to our handling:
Claims must be reported within 24 hours of delivery
Evidence (photos, delivery note) must be provided
Compensation will be assessed based on the nature of damage
We are not responsible for:
Improper packaging by clients
Delays caused by traffic, weather, or force majeure
5. Processing Time
Refunds are subject to:
Payment provider processing times
Banking clearance delays
Verification of eligibility
We are not responsible for delays caused by third-party financial institutions.
6. Chargebacks & Disputes
Initiating a chargeback without first contacting us may result in:
Suspension of services
Investigation delays
Additional administrative review
We encourage customers to contact us first to resolve issues promptly.
7. Contact Us
For refund or return inquiries:
AMP MORSHERRY RESOURCES
📧 Email: returns@ampmorsherry.com
📞 Phone: 0816 079 3179
📍 Address: Shop GF 28, Ebonyi Shopping Mall, Abakaliki, Ebonyi